Refund policy

Last Updated: May 28, 2026

At Device & Crafters Co, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned with original packaging, tags, manuals, and accessories (if applicable)

  • Not show signs of misuse, damage, or alteration caused by the customer

  • Be requested within the eligible return period

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within:

[2 DAYS]

from the date of delivery.

Return requests submitted after this timeframe may not be eligible for a refund or exchange.

3. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Personalized or customized items

  • Clearance or sale items

  • Gift cards

  • Hygiene-sensitive products

  • Digital/downloadable products

  • Products damaged due to misuse or improper handling

Additional non-returnable items may be specified on product pages where applicable.

4. Return Process

To initiate a return, please contact us at:

info@devicecraftersco.com

Please include:

  • Order number

  • Reason for return

  • Photos/videos of the product (if applicable)

Once your request is reviewed and approved, we will provide return instructions.

Do not send products back without prior approval.

5. Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing may take up to:

[REFUND PROCESSING TIME]

Please note that banking or payment gateway processing times may vary.

Shipping fees and other non-refundable charges may not be included in the refund unless the issue was caused by our error.

6. Exchanges

We may offer exchanges for:

  • Defective products

  • Damaged items

  • Incorrect items received

Exchange requests are subject to product availability.

If the replacement item is unavailable, we may offer:

  • Store credit

  • Refund

  • Alternative replacement product

7. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within:

[X DAYS]

of delivery.

Please provide:

  • Order number

  • Clear photos/videos showing the issue

  • Description of the problem

We will review the issue and work toward a suitable resolution as quickly as possible.

8. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • The product arrived damaged

  • The wrong product was shipped

  • The issue was caused by our error

Original shipping charges are generally non-refundable unless otherwise stated.

We recommend using a trackable shipping service for returns, as we are not responsible for lost return shipments.

9. Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, cancellation requests may not be possible.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Device & Crafters Co
Email: info@devicecraftersco.com
Business Address: 101 Anand Valley Service Road, Anand Nagar Main, Block A, Indore, Madhya Pradesh, 452001, India

Thank you for shopping with Device & Crafters Co. We appreciate your trust and support.